Canberra Raiders recognises the importance of your privacy and your right to control your Personal Information and is committed to complying with applicable privacy laws (including the Privacy Act and GDPR). We will only request Personal Information that is reasonably necessary for us to perform our functions and activities as a Club. Please be aware, you are under no obligation to provide us with your Personal Information, but if you choose not to provide your Personal Information, you may not be able to take advantage of one or more of the features we offer.
On request and wherever it is lawful and practicable, we will offer you the opportunity of not identifying yourself, or of using a pseudonym, when entering transactions, or otherwise dealing with, Canberra Raiders.
Canberra Raiders is always seeking to better understand our player and fan preferences including by analysing your Personal Information to understand trends and interests. Canberra Raiders has, in conjunction with the NRL, other Clubs, Queensland Rugby League (QRL), New South Wales Rugby League (NSWRL), Country League of New South Wales and selected third parties, established a data storage architecture for processing Personal Information with this aim (Rugby League Exchange).
The types of Personal Information Canberra Raiders may collect depends on the purposes for which such information is collected but may include (without limitation):
Canberra Raiders will generally not collect Sensitive Information from you. However, where Canberra Raiders seeks to collect Sensitive Information from you, it will do so in accordance with applicable privacy laws (including the Privacy Act and GDPR), for instance by obtaining your express consent for such a collection.
Where it is reasonable and practicable to do so, Canberra Raiders will collect Personal Information directly from you as follows (without limitation):
In addition to collecting Personal Information directly from you, we may also collect Personal Information from:
Canberra Raiders generally only collects, uses, discloses or holds Personal Information that is reasonably necessary for Canberra Raiders to perform one or more functions or activities as a club including (without limitation):
We only use, disclose or hold your Personal Information for the primary purpose for which it was collected, a related secondary purpose, in accordance with any express consent you grant us or as otherwise lawfully required (e.g. where your Personal Information is requested by a law enforcement agency).
Canberra Raiders may provide your Personal Information to third parties as part of our functions and activities including (without limitation):
We understand you have entrusted us with the protection of your Personal Information. As such, we will take reasonable steps, with the assistance of the NRL, to protect your Personal Information from misuse, loss, unauthorized access, modification or disclosure. This includes engaging reputable third party service providers and ensuring that we engage (where possible and practical to do so) in best practice security systems and procedures.
You can access, review and manage your Personal Information through:
You will be responsible for ensuring your Personal Information remains accurate, complete and up to date. Please ensure that any written request for access or correction addressed to our Privacy Officer provides adequate detail that identifies what Personal Information you want access to or corrected. Where your request will require Canberra Raiders to incur costs, we may charge you an access fee to cover those costs (for instance, reasonable staff costs in searching for, locating and retrieving the requested Personal Information). We will inform you of any such charges prior to them being incurred.
In certain circumstances, we may refuse to provide you access to your Personal Information. Where we refuse you access, we will provide you with a written explanation as to the reasons for the rejection (for instance, we may refuse to disclose Personal Information to you where such access would have an unreasonable impact on the privacy of other individuals).
In the event of any loss, or unauthorised access or disclosure of your Personal Information that is likely to result in serious harm to you, Canberra Raiders, with the assistance of the NRL, will investigate and notify you and where applicable the relevant supervisory authority (e.g. the Australian Information Commissioner) within 72 hours of becoming aware of the loss, or unauthorised access or disclosure, in accordance with applicable privacy laws (including the Privacy Act and GDPR).
Email: email@example.com or Post: 2 Eade Street Bruce ACT 2617
At all times, privacy inquiries and complaints will be treated seriously, and dealt with promptly and confidentially.